Technology Operations Analyst
Core
Provide operational support, maintenance, and troubleshooting for Work Dynamics technology systems and applications to ensure performance, security, and compliance.
Role type
Technology Operations Analyst
Builds
Operational stability and efficiency for Work Dynamics on-account business applications and data platforms
Domain
Commercial Real Estate Technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Systems administration, Advanced troubleshooting, Scripting and automation, IT security principles, Compliance auditing, User training development
Preferred skills
JLL Work Dynamics ecosystem familiarity, ITIL v4 certification
Technologies
Work Dynamics technology ecosystem
Responsibilities
Perform system administration tasks including software installations, updates, and configurations; Provide advanced troubleshooting and technical support for system and application issues; Develop and deliver user training programs and maintain documentation; Monitor system performance and implement optimization changes; Assist with compliance and auditing activities; Develop and implement scripts and automation tools; Support implementation of security policies and report vulnerabilities
Seniority
Mid-level, hands-on IC
