Guest Service Ambassador
Core
Act as the primary point of contact for guests, employees, and VIPs, managing check-ins, handling inquiries, and resolving complaints to ensure personalized service.
Role type
Guest Service Ambassador
Builds
Reception services, visitor logistics, and guest relations for facility operations
Domain
Commercial real estate / Hospitality
Deliverable
client delivery
Required skills
Interpersonal communication, conflict resolution, computer proficiency, property management systems (e.g., Opera)
Responsibilities
Greeting guests and VIPs, managing check-ins and check-outs, handling incoming calls and emails, resolving guest complaints, coordinating visitor logistics and badge issuance
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