Customer Service Account Associate - Oakland ME CEC
Core
Inbound customer service representative handling calls, resolving inquiries, and managing customer relationships to build loyalty and sell additional products.
Role type
Customer Service Account Associate
Builds
Customer satisfaction and retention for T-Mobile accounts
Domain
Telecommunications / Customer Support
Deliverable
product features
Required skills
Adaptability to new software, proactive problem resolution, account management, sales of additional products, meeting productivity standards, training completion
Preferred skills
None stated
Technologies
Windows (Word, Excel, PowerPoint), Google Workspace, Microsoft Teams
Responsibilities
Handle inbound customer calls, provide timely resolutions for inquiries, build customer loyalty through account management, deliver exceptional customer experiences, meet department productivity and quality standards, complete training requirements
Seniority
Entry-level, individual contributor
