Account Associate - Richmond VA CEC
On-site · United States
Core
Inbound customer care representative handling calls, resolving inquiries, and managing customer relationships to build loyalty.
Role type
Entry-level customer service associate
Builds
Customer support interactions and account management for T-Mobile subscribers
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
Adaptability to new software, proactive problem resolution, account management, meeting productivity standards, basic Microsoft Office proficiency, email/chat/cloud tools proficiency
Responsibilities
Answer inbound customer calls, provide timely resolutions for customer concerns, build customer loyalty through account management, meet department productivity and quality standards, complete training requirements
