Banamex - Ejecutivo Telefónico de Atención a Clientes
Core
Entry-level customer service representative handling client inquiries, resolving issues, and managing account tasks across multiple platforms.
Role type
Entry-level customer service representative
Builds
Customer service solutions and account resolutions
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
Client inquiry resolution, Microsoft Office, Windows OS, verbal and written communication, data entry, multitasking, system navigation, 10-key touch typing
Responsibilities
Evaluate and resolve customer service inquiries across platforms, analyze risks to protect company reputation and comply with regulations, retain customers while minimizing operational loss, complete assigned tasks accurately and efficiently, navigate multiple customer service systems simultaneously
Seniority
Entry-level, 1-3 years experience