Kundtjänstmedarbetare med svenska och engelska – Sofia
Core
Customer Support Associate handling inbound voice and non-voice inquiries for a telecommunications provider.
Role type
Customer Support Associate
Builds
Customer service interactions via phone, email, and chat
Domain
Telecommunications
Deliverable
client delivery
Required skills
Swedish (B2), English (B2), verbal communication, written communication, computer literacy, process adherence
Preferred skills
CRM/ticketing systems experience, problem-solving, customer-focused mindset
Responsibilities
Handle inbound customer inquiries via phone, email, and chat; Assist with top-ups, SIM activation, and roaming usage; Resolve customer concerns efficiently; Document customer interactions accurately
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