Technical Support Specialist
Core
Fielding escalated support calls, managing CRM cases, and providing in-person training and limited field service for Raymarine and FLIR Maritime thermal products across the Americas.
Role type
Senior IC technical support specialist (marine industry)
Builds
Customer support after-sales lifecycle for marine navigation and thermal imaging products
Domain
Marine industry + electronics/thermal imaging
Deliverable
client delivery
Required skills
technical troubleshooting, CRM management, VOIP, Windows OS, remote support tools, analytical problem-solving
Preferred skills
marine industry background, SaaS support experience, electronics technical know-how, AI tool familiarity
Technologies
Salesforce, Hubspot, Aircall, Nice InContact, AnyDesk, Teams
Responsibilities
resolving escalated support phone calls, managing high-volume CRM cases, performing in-person training, collaborating with field service, providing feedback to engineering teams
Seniority
Mid-level, hands-on IC