Sr. IT Support Engineer
Core
Senior IT Support Engineer providing advanced hands-on support for end-user, infrastructure, and business applications in a manufacturing environment.
Role type
Senior IC IT Support Engineer
Builds
Enterprise technology services and solutions for Teledyne businesses
Domain
Manufacturing / Industrial / Aerospace & Defense
Required skills
Windows 10/11 administration, Microsoft 365, Active Directory, Group Policy, Microsoft Entra ID, networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), Windows Server, ITSM (ServiceNow), root-cause analysis, incident management, device compliance, backup verification, CAD support, PowerShell scripting
Preferred skills
Manufacturing sector IT experience, SOX controls, Cyber Essentials, Microsoft Azure, mentoring, ITIL processes
Technologies
Windows 10/11, Microsoft 365, Active Directory, Group Policy, Microsoft Entra ID, Windows Server, ServiceNow, PowerShell, Azure
Responsibilities
Provide on-site and remote support for incidents and service requests, diagnose issues across endpoints and networks, act as escalation point and coach colleagues, manage employee onboarding/offboarding, administer devices and identity services, support security alerts and compliance audits, support local business applications and manufacturing systems, contribute to technology refresh and deployment projects.
Seniority
Senior, hands-on IC