Director, Customer Experience
Core
Lead a global Customer Experience organization to turn sales commitments into revenue, ensuring customers and partners experience Semtech as easy, reliable, and worth growing with.
Role type
Director, Customer Experience (Revenue Operations)
Builds
A globally consistent, AI-enabled Customer Experience organization and a single seamless experience connecting field teams, business units, supply chain, and partners.
Domain
Semiconductor manufacturing / B2B distribution
Deliverable
production ML models
Required skills
Global team leadership, order-to-cash management, distributor relationship management, ERP/Salesforce expertise, AI/automation deployment, change management, executive communication
Preferred skills
M&A integration, CSAT/NPS program building, ISO audit readiness, Lean/Six Sigma, configure-to-order operations
Technologies
SAP, Oracle, Salesforce, AI, RPA
Responsibilities
Launch and run Voice of the Customer/Partner programs; Design and run a tiered service model for strategic and long-tail customers; Converge global processes, SLAs, and systems into a single playbook; Own order-to-cash performance metrics and predictive service; Deploy AI and RPA to automate routine work; Manage partner economics and reporting; Lead and develop a global team of 15–20 specialists.
Seniority
Director, strategic leadership & global team management
