Sr Mobile Expert, Bilingual | Spanish or Chinese
Core
Deliver best-in-class customer service and sales experiences in T-Mobile company-owned Experience stores, resolving customer pain points and selling products using in-store systems and digital tools.
Role type
Senior retail customer service and sales expert
Builds
Customer resolution and sales outcomes for T-Mobile retail locations
Domain
Telecommunications retail
Deliverable
client delivery
Required skills
Bilingual communication (English/Spanish or Chinese), troubleshooting, product knowledge, sales, multitasking, task management, critical thinking
Preferred skills
Prior experience as Neighborhood Mobile Expert, prior experience as Elite Expert in Account Care or Technical Care
Technologies
In-store systems, digital tools
Responsibilities
Sell appropriate products, features, and services based on customer needs; Resolve customer pain points in one interaction utilizing in-store systems and digital tools; Complete ongoing training to act as SME in all things T-Mobile; Consistently leverage digital tools in interactions and onboarding; Work collaboratively to build and contribute to a culture of sales and service
Seniority
Senior, hands-on IC