Managed Service Engineer
Core
Provides engineering-level support for managed services to business customers, focusing on investigating and troubleshooting chronic, complex, unresolved issues and product-related troubles.
Role type
Managed Service Engineer
Builds
Maintains and optimizes managed service systems for business clients
Domain
Telecommunications and IT Network Administration
Deliverable
client delivery
Required skills
Network troubleshooting, IP networking, routing protocols, wireless technology, cloud platforms (AWS/Azure/GCP), cybersecurity best practices, incident reporting, SLA management
Preferred skills
SASE, Managed Meraki, Cisco CCNA/CCNP/CCENT, CompTIA A+/Network+/Security+, MCP/MCSE, valid driver's license
Technologies
IP, MPLS, Wi-Fi, AWS, Azure, Google Cloud, Microsoft Suite, firewalls, intrusion detection systems
Responsibilities
Identify, analyze, and resolve technical issues using diagnostic tools; set up and configure monitoring tools to track system health; coordinate software upgrades and ensure pre/post check steps; document configurations, changes, and troubleshooting steps; explain complex technical concepts to non-technical business customers; manage multiple client accounts and tasks to meet SLAs.
Seniority
Mid-level (4-7 years experience)
