Service Manager
Core
Lead a team of thermography service technicians and CSRs to deliver repair, calibration, and restoration services for advanced thermal imaging systems.
Role type
Service Manager (Thermography & Calibration)
Builds
Repair, calibration, and restoration services for thermal imaging products
Domain
Industrial technology / Aerospace and defense / Environmental monitoring
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Thermography service expertise, Advanced thermal imaging systems knowledge, Team leadership, ISO 9001 environment experience, Global Trade Compliance knowledge, SAP PR1 Customer Module proficiency, Metrology and calibration laboratory operations, Budget management, Process development
Preferred skills
N/A
Technologies
SAP PR1 Customer Service Module, Ticketing platforms
Responsibilities
Build and lead teams while developing processes to deliver outstanding customer service, Establish and manage daily work priorities and delegate assignments, Oversee employee time and attendance and support conflict resolution, Develop team members through coaching and performance appraisals, Manage administration of all service activities using SAP, Track and report monthly KPIs and recommend process improvements, Manage operating expenditures with a focus on cost reduction
Seniority
Manager, direct report responsibility