Senior Product Manager - User Experience (UX)
Core
Own and advance the User Experience (UX) vision across IoT Connected Services portfolio, translating customer insight into roadmap decisions that drive revenue and reduce friction.
Role type
Senior Product Manager, User Experience (UX)
Builds
IoT connectivity services, AI-powered engagement tools, and in-product chat experiences for global enterprise customers.
Domain
IoT, Connectivity, Enterprise Software
Deliverable
product features
Required skills
UX strategy definition, NPS program ownership, user research & usability testing, AI-powered design tool utilization, cross-functional influence, design system governance, market landscape analysis, data-driven performance metrics tracking
Preferred skills
IoT/Connectivity industry background, advanced degree, experience with complex technical domains
Technologies
AI-powered design tools, in-product chat mechanisms, design system component libraries
Responsibilities
Define end-to-end UX product strategy across multiple service lines; drive research initiatives to surface user needs and pain points; own NPS strategy and usability testing optimization; lead and develop a team of UX specialists; build and execute UX roadmap aligned to business strategy; serve as integration point across engineering, marketing, and sales; engage directly with customers to identify unmet needs; establish and govern UX standards and design systems; assess market trends and competitor strategies; define and report on UX success metrics tied to business outcomes
