Manager, User Experience Research
Core
Lead and scale AbbVie's enterprise UX research discipline to shape strategic, evidence-based digital experiences aligned with business priorities.
Role type
Manager, User Experience Research
Builds
Scalable research programs, standards, governance, and operating models for enterprise IT.
Domain
Healthcare / Enterprise Software / Human-Centered Design
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Qualitative and quantitative research methods, Scoping complex research programs, Managing research repositories (Dovetail), AI-enabled synthesis tools, Usability and tree testing, Service design journey mapping, Design-thinking facilitation, Team mentorship and coaching
Preferred skills
Scaling UX Research teams
Technologies
Dovetail, Optimal Workshop, AI-enabled synthesis tools
Responsibilities
Lead and mature an enterprise UX research function, Establish scalable research practices and governance, Partner with product and business leaders to embed research in decision-making, Plan and synthesize qualitative and quantitative studies, Manage research repositories and insight libraries, Leverage AI tools to accelerate synthesis, Conduct usability and tree testing, Support service design efforts, Facilitate design-thinking workshops, Mentor researchers and cross-functional partners