Conversational Expert Leven
Core
Translate complex life insurance information into clear, natural digital conversations and build conversational journeys for customer service.
Role type
Conversational Expert (UX Writing & Content Design)
Builds
Conversational AI dialogues, customer journeys, and content for digital customer service platforms.
Domain
Insurance (Life) + Conversational AI
Deliverable
product features
Required skills
UX writing, content design, conversational design, data-driven optimization, transcript analysis, customer feedback analysis, AI affinity
Preferred skills
Conversational AI experience, life insurance domain knowledge, financial services experience
Technologies
Conversational AI platforms, chat transcript analysis tools
Responsibilities
Write and edit texts for conversational interfaces, test AI-generated answers, analyze chat transcripts and customer feedback, translate complex product/process info into accessible dialogues, oversee content consistency and accuracy across the customer journey.
Seniority
Mid-level, hands-on IC