IT Service Manager
Core
Manage IT service chains, ITIL processes, and SLAs for internal and staff departments while acting as a technical sparring partner for engineers.
Role type
Senior IT Service Manager (ITIL/Process & Infrastructure)
Builds
Stable, secure, and compliant IT service delivery for internal business units
Domain
Financial Services / IT Service Management / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL process management, Incident/Change/Configuration/User Access Management, IT General Controls (ITGC), SLA negotiation, Process modeling (BPMN 2.0), Microsoft Azure, ServiceNow, DORA compliance, Agile/Scrum/DevOps
Preferred skills
Application management, Functional management, Chain management, Automation of control activities
Technologies
Microsoft Azure, ServiceNow
Responsibilities
Coordinate execution of ITGCs and monitor IT chains based on ITIL processes; Manage 2nd-line incident handling and communication; Plan and execute LCM and assessments; Standardize and automate processes and controls; Ensure compliance with internal risk standards, regulations, and DORA; Provide technical management and application setup within the domain.
Seniority
Senior, hands-on IC with strategic coordination
