Product Owner – Intelligent Automation & Customer Journey Transformation (2 year contract)
Core
Lead multidisciplinary teams to automate operational processes and develop digital capabilities supporting customer experience and operational efficiency.
Role type
Product Owner (Intelligent Automation & Customer Journey Transformation)
Builds
Automated operational processes, self-service capabilities, and AI-integrated digital solutions
Domain
Insurance (Life & Pensions) + Operational Transformation
Deliverable
production ML models | product features
Required skills
Product ownership, Salesforce platform expertise, complex operational process simplification, automation/digitalization project experience, customer-centric product design, business-technical balance, stakeholder negotiation, product vision definition, backlog management, user story creation, cross-functional collaboration, AI opportunity exploration
Preferred skills
Experience in AI integration, curiosity about new technologies, proactive improvement identification
Technologies
Salesforce, AI tools
Responsibilities
Define and communicate product vision aligned with Process Automation strategy, lead Agile backlog prioritization for automation and AI, identify end-to-end process simplification opportunities, transform complex business requirements into user stories, collaborate with Operations, CX, Claims, Underwriting, Service, Compliance, and IT teams, validate solution value for customers and business, explore new technologies and AI opportunities, align local and international teams on product objectives
Seniority
Mid-to-Senior, hands-on IC