Customer Banking Specialist - Carnarvon (22.5 hr/wk)
Core
Frontline retail banking specialist delivering in-branch services, digital adoption, and loan applications for personal and small business customers.
Role type
Retail Banking Specialist (IC)
Builds
Seamless banking experience for 10M+ customers via branch, phone, and digital channels
Domain
Retail Banking
Deliverable
product features
Required skills
Customer relationship building, in-branch technology support, transactional processing, loan and credit card application processing, proactive customer outreach, financial position review, community engagement, service quality improvement
Preferred skills
Ability to work independently, holistic problem solving, passion for customer service
Technologies
In-branch technology, digital banking platforms, customer feedback tools
Responsibilities
Build personal connections with customers, assist with digital banking adoption, process loan and credit card applications, conduct proactive outreach for financial health checks, reconcile transactions, participate in community events, capture and act on customer feedback
Seniority
Junior to Mid-level, hands-on IC
