Market Manager - Nassau Market
Core
Leading a team of Branch Ambassadors to deliver exceptional, human-centered customer experiences in a reimagined banking environment without traditional sales quotas.
Role type
Senior retail branch manager (banking)
Builds
Customer experiences and team performance across 1–3 physical branches
Domain
Retail banking / Financial services
Deliverable
product features
Required skills
People management, behavioral coaching, operational excellence, community engagement, digital innovation, de-escalation, problem-solving
Preferred skills
Bachelor's degree, 4+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking platforms, online banking, AI, GEMS
Responsibilities
Coach team on guest experience and behavioral standards, handle complex customer escalations, maintain branch environment and brand standards, drive community partnerships, leverage digital tools to streamline operations, mentor team members for independent problem-solving
Seniority
Senior, hands-on IC