Team Manager Home Lending
Core
Lead, develop, and retain a team of lenders to provide exceptional service in meeting home lending needs, ensuring customer milestones are met from application to settlement.
Role type
Team Manager, Home Lending Acquisition
Builds
Home loan acquisition and settlement processes
Domain
Financial Services / Home Lending
Required skills
Team leadership, coaching, people management, call quality monitoring, complex enquiry resolution, stakeholder relationship management, policy implementation, home buying knowledge
Preferred skills
Change leadership, growth mindset, problem-solving, customer satisfaction focus
Technologies
Contact centre systems, lending platforms
Responsibilities
Provide coaching and development to meet business performance targets; manage team to ensure customer milestones and settlement timeframes are met; conduct call quality monitoring and provide feedback; manage complex enquiries and complaints; manage relationships with internal and external stakeholders; assist in implementing policies and procedures.
Seniority
Mid-Senior, hands-on IC with team management