Customer Banking Specialist - East Victoria Park Branch (Full Time)
Core
Frontline retail banking specialist delivering seamless banking experiences and financial solutions for personal and small business customers in a branch setting.
Role type
Retail Banking Specialist (IC)
Builds
In-branch banking services, loan and credit card applications, and customer financial health initiatives.
Domain
Retail Banking
Deliverable
product features
Required skills
Customer relationship building, transactional processing, loan and credit product knowledge, digital banking guidance, community engagement, financial position review, service recovery
Preferred skills
Proactive customer outreach, holistic solution design, integrity-driven decision making
Responsibilities
Build personal connections with customers through meaningful conversations, process applications for personal loans and credit cards, guide customers on in-branch technology and digital banking, conduct Financial Health Checks, participate in community events, reconcile transactions, and capture customer feedback to drive service improvement.
