Customer Experience Executive | S1 | Retail & Business Banking | C&P South West & South Wales | Launceston & Plympton
Core
Providing coaching to existing and new colleagues, fulfilling customer financial needs through educational conversations, and acting as a brand ambassador in the local community.
Role type
Senior IC branch operations executive
Builds
Customer financial products and services via branch channels
Domain
Retail & Business Banking
Deliverable
product features
Required skills
coaching new and existing staff, opening products in a branch environment compliantly, basic core servicing and transactions across all channels, interpreting data and MI to enhance customer experience
Preferred skills
mentoring and coaching colleagues, influencing stakeholders to improve processes, working in a goal-oriented environment, proactive workload management, hosting local community initiatives
Technologies
digital banking platforms, data and management information (MI) systems
Responsibilities
Providing coaching to existing and new colleagues, Fulfilling customer financial needs through meaningful educational conversations, Providing basic core servicing and transactions across all channels, Acting as a brand ambassador including hosting of Community initiatives and events, Supporting branch leaders, when and where required, Being an advocate of Santander's digital offerings