Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk)
Core
Assist customers with general banking transactions, enquiries, and complaints via face-to-face and phone channels in a multi-channel branch environment.
Role type
Customer Banking Specialist (Retail Branch)
Builds
Seamless banking experience for personal and small business customers
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer service, face-to-face communication, telephone communication, problem solving, financial health assessment, loan and credit card application processing, digital banking tool usage
Responsibilities
Assist customers with general banking transactions, answer questions and queries, build personal connections with customers, work with customers to use in-branch technology and digital banking options, complete Financial Health Checks, process applications for personal loans and credit cards, capture customer feedback to drive service improvement