Senior Manager, Service Management – ServiceNow Platform
Core
Leads the design, architecture, and delivery of ServiceNow Platform solutions and modules to strengthen global service management capabilities for Biogen's Enterprise IT Services.
Role type
Senior Manager, ServiceNow Platform
Builds
ServiceNow implementations, integrations, and operational processes for IT, HR, Risk, and other business functions.
Domain
Biopharmaceuticals / IT Service Management
Required skills
ServiceNow architecture, ITSM, ITOM, HRSD, IRM/GRC, CSM, AI functionality (Virtual Agent, AI Search, Otto/Now Assist), requirements gathering, GxP compliance, JIRA, JavaScript, MS Office suite, project management, team leadership.
Preferred skills
Master's in Computer Engineering or Business Management, GxP compliance in biopharmaceuticals, ITIL v3/v4 certification, Advanced ServiceNow credentials (CIS, CAD, CTA, CMA).
Technologies
ServiceNow, JIRA, JavaScript, MS Access, MS Word, MS Excel, MS Project, Visio
Responsibilities
Translate IT, business, security, and compliance requirements into technical architecture and implementation roadmaps; partner with cross-functional teams to define service management capabilities; collaborate with business owners and vendors to elicit requirements and design proposals; provide guidance to operational support teams; deliver projects on time with high quality.
Seniority
Senior, Management