Senior Technical Writer
Core
Planning, researching, and writing internal policies, standards, procedures, and external technical product documentation for the financial services industry.
Role type
Senior Technical Writer
Builds
Internal business/technical process documentation and customer-facing product documentation (user guides, system guides, training materials, API docs)
Domain
Financial Services / Payments
Deliverable
product features | dashboards & analysis
Required skills
Technical writing, MadCap Flare, project management, technical diagramming, CSS/HTML formatting, version control, API documentation
Preferred skills
Agile methodology, JIRA/Confluence, Git, front-end web development, REST API, programming language documentation (.NET, Java, Objective-C)
Technologies
MadCap Flare, MS Word, Visio, SnagIt, Adobe Acrobat Pro, Camtasia, JIRA, Confluence, SharePoint, Teams, Git
Responsibilities
Gather requirements from stakeholders and SMEs to create documentation; Develop and manage content development schedules and workflows; Translate technical concepts into business and training materials; Create technical diagrams for system structure and process flow; Maintain and improve content development standards and reuse models; Track and revise content to ensure technical accuracy
Seniority
Senior, hands-on IC