Technical Writer
Core
Create and maintain technical documentation for Form3's SaaS payment services, ensuring clarity for internal and external stakeholders.
Role type
Technical Writer (SaaS/API)
Builds
API documentation, user manuals, technical specifications, and tutorials for payment services.
Domain
Fintech / Payments / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
API documentation, Markdown, Swagger, Postman, Git/GitHub, AI prompting, cloud architecture understanding, high-quality writing, proofreading
Preferred skills
Knowledge management tools, AI knowledge management tools, version control systems
Responsibilities
Deliver and maintain API documentation for payment services; Develop user-friendly technical documentation (manuals, specs, tutorials); Lead knowledge management projects using AI tools; Maintain centralized documentation repository; Manage Postman collections and Swagger/OpenAPI specifications; Gather feedback to refine documentation and collaborate with Product, Engineering, and Customer Success teams.