Technical Writer
Core
Translate complex technical information and validate AI-generated content into accurate, structured documentation for internal and external audiences.
Role type
IT Technical Writer (AI-assisted)
Builds
System documentation, user guides, and knowledge management processes for IT delivery teams.
Domain
Education technology / Student loan servicing / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, AI content tool fluency, system documentation, audience analysis, Agile methodologies, GitLab, Markdown
Preferred skills
Atlassian products (Confluence, Jira), API documentation, web development, AI workflow optimization
Technologies
GitLab, Markdown, Atlassian (Confluence, Jira), AI writing tools
Responsibilities
Create and revise system documentation and user guides; Research system features by interviewing SMEs and reviewing AI drafts; Maintain AI-assisted documentation workflows including prompt templates; Own the Knowledge Management process for IT Delivery; Analyze audience needs to tailor documentation; Provide clear verbal and written communication to technical and non-technical stakeholders.
Seniority
Mid-level (3-5 years experience)
