Social Media Manager, Enterprise Social Operations
Core
Strengthening enterprise social media planning, publishing, measurement, and governance across Early Warning and its brands (Zelle, Paze, Certos) to ensure consistent standards and risk management.
Role type
Senior Social Media Operations Manager
Builds
Enterprise social media workflows, content publishing readiness, governance standards, and reporting resources for financial services brands.
Domain
Financial services / Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Social media operations, workflow management, editorial calendar management, stakeholder coordination, performance analysis, process improvement, risk management, documentation, crisis escalation
Preferred skills
Meltwater proficiency, Sprout Social proficiency, regulated industry experience, intake form development, access governance
Technologies
Meltwater, Sprout Social
Responsibilities
Support social media planning, publishing readiness, and content execution across various platforms; Build relationships with internal stakeholders through coordinated campaign planning and shared operational standards; Monitor social priorities to identify and escalate potential crisis situations; Analyze social media performance, platform trends, and metrics to support KPI consistency; Manage social media workflows, calendars, and documentation in compliance with company procedures; Develop and maintain social operations tools, templates, and reporting resources.
Seniority
Senior, hands-on IC
