Office Coordinator, Lead - Patient Accounting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Core
Lead Office Coordinator managing departmental support and general business office tasks for the Patient Accounting Department.
Role type
Senior IC office coordinator (patient accounting)
Builds
Patient account updates, medical record requests, refund approvals, and vendor management for hospital collections.
Domain
Healthcare administration / Patient Accounting
Required skills
Clerical experience, organizational skills, multi-tasking, customer service, problem resolution, confidentiality, office machinery operation, Microsoft Office (Word, Excel), system access management, vendor management, staff training coordination
Preferred skills
Bachelor's degree, medical terminology familiarity
Technologies
PBAR, Aeos, Cerner, Claims Editor, Microsoft Word, Microsoft Excel
Responsibilities
Review and process mail correspondence for collection staff; pull and submit medical record requests to insurance or payers; coordinate and validate patient refund requests; maintain patient account updates in accounting systems; assist with invoicing non-industry trial claims and tracking denials; provide vendor support and operational oversight; onboard and train staff; cover for absent staff members.
Seniority
Mid-level, hands-on IC