Computer Services Consultant II

Los Angeles, CA - University Park Campus, US💼 Full-time💰 $80,974–$80,974🗓 2026-09-24 → 2026-09-26

Core

Provide high-level technical support and troubleshooting for faculty, staff, and students via phone, email, and in-person interactions.

Role type

Help Desk/Desktop Support Specialist

Builds

Resolves hardware, software, and peripheral issues to maintain operational continuity for academic departments

Domain

Higher Education / IT Support

Deliverable

client delivery

Required skills

Windows and Apple hardware/software troubleshooting, printer troubleshooting, network basics, security software knowledge, ticketing system documentation

Preferred skills

CompTIA, Microsoft, or Apple certifications, driver's license with clean record

Technologies

Windows, Apple, ticketing systems

Responsibilities

Answer and document incoming Help Desk calls, chats, and walk-ins; troubleshoot and resolve hardware, software, and peripheral issues; provide detailed work notes within the ticketing system

Seniority

Mid-level, hands-on IC

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About usc

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and