Patient Advocate - Service Excellence - Full Time 8 Hours Days (Non-Union, Exempt)
Core
Act as a liaison between patients/families and the clinical care team to bridge communication gaps, advocate for patient needs, and resolve care issues.
Role type
Patient Advocate (Service Excellence)
Builds
Enhanced patient experience and care coordination for hospital patients and families
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Empathy, conflict resolution, patient advocacy, complaint processing, incident reporting, patient orientation, basic needs assistance, process improvement, data tracking
Preferred skills
Medical field experience, medical terminology knowledge, bilingualism (English and Chinese/Spanish)
Technologies
Hospital rounding logs, event management systems, interpretation devices
Responsibilities
Facilitate communication between families and care teams; identify and assist Limited English Proficient (LEP) patients; document and process patient complaints; track and report issues to leadership; orient patients to hospital services; assist with translation for educational programs; alert clinical risk management of egregious events
Seniority
Mid-level, hands-on IC