Patient Advocate - Service Excellence - Full Time 8 Hours Days (Non-Union, Exempt)
Core
Act as a liaison between families and the clinical care team to enhance communication, resolve gaps in understanding, and advocate for patients, particularly those with Limited English Proficiency (LEP) or serious chronic illnesses.
Role type
Patient Advocate (Service Excellence)
Builds
Patient experience and communication bridges between families and clinical staff
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Empathy, cross-perspective analysis, conflict resolution, documentation, process improvement, patient orientation, incident reporting, risk management coordination, staff communication, self-advocacy facilitation
Preferred skills
Medical field experience, medical terminology knowledge, bilingual communication (English and Chinese/Spanish)
Technologies
Hospital rounding logs, event management systems, interpretation devices
Responsibilities
Identify LEP patients and conduct roundings; document and process patient complaints; facilitate incident reporting and risk management activities; orient patients to hospital services; assist with translation for educational programs; partner with clinical teams to resolve care gaps; track and report issues to leadership.
Seniority
Mid-level, hands-on IC