Partner, Solution Center
Core
Provides specialized HR transactional support, manages workload priorities, and delivers efficient, consistent, and high-quality HR services to employees.
Role type
Senior HR Service Center Partner
Builds
HR service delivery processes, knowledge resources, and self-service support for employees
Domain
Higher Education / Human Resources
Required skills
HR transaction processing, case management, SLA adherence, data analysis, process improvement, conflict management, policy interpretation, system documentation
Preferred skills
Case management systems expertise, HR software proficiency, guideline development, large dataset analysis
Technologies
ServiceNow, Workday HCM, Microsoft Office
Responsibilities
Process HR transactions accurately and prioritize incoming employee needs; Monitor service delivery metrics and manage workload priorities; Develop knowledge resources and support employee self-service; Analyze case data to identify trends and inform process improvements; Mentor lower-level staff and contribute to strategic goals
Seniority
Senior, hands-on IC