Web Developer Supervisor
Core
Lead employee-focused digital communications and customer experience initiatives across the university, overseeing web platforms and engagement strategies.
Role type
Senior management-level web developer supervisor (digital communications)
Builds
Employee-facing web and digital communication platforms
Domain
Higher education + digital communications
Deliverable
product features
Required skills
Strategic communication, user experience strategy, project management, team leadership, data analysis, segmentation strategy, communication governance, CMS management, SEO, usability engineering, front-end/back-end development, object-oriented design, graphic design tools
Preferred skills
Change management governance, managing heterogeneous high-performing teams, customer relationship management, higher education experience, human resources experience
Technologies
CMS, SEO, Photoshop, Canva
Responsibilities
Develop and implement employee engagement and digital communication strategies; Lead customer and user experience initiatives focused on accessibility and usability; Oversee employee-facing web and digital communication platforms; Collaborate with university leaders to develop customer experience visions; Gather and analyze employee interaction data to improve communication effectiveness; Develop segmentation strategies and user personas; Establish communication governance standards and performance metrics; Drive innovation in digital communications; Supervise staff and student workers; Manage multiple concurrent projects and organizational priorities
Seniority
Senior, hands-on management