Patient Advocate - Patient Experience - Full Time 8 Hour Days (Exempt) (Non-Union)
Core
Empowers patients and families to take an active role in improving their patient experience, resolves complaints, and manages service recovery initiatives.
Role type
Patient Advocate (Patient Experience)
Builds
Patient-centered education materials, policies, and service recovery programs for a 343-bed acute care hospital.
Domain
Healthcare / Patient Experience Management
Deliverable
client delivery
Required skills
Empathy, conflict resolution, program management, stakeholder engagement, policy development, cultural competency
Preferred skills
Psychology or counseling background, acute care experience
Technologies
SRM (Service Recovery Management) database
Responsibilities
Process patient complaints from intake to resolution, manage the Patient and Family Advisory Council, oversee the NOW Service Recovery Program, develop patient education materials, facilitate patient involvement in informed decision-making
Seniority
Individual Contributor