Product Manager, Patient Experience
Core
Own the end-to-end patient experience for a virtual mental health platform serving perinatal women, acting as the voice of the patient to inform clinical and product decisions.
Role type
Product Manager, Patient Experience
Builds
Virtual mental health care services embedded in OB/Gyn practices
Domain
Digital health / Perinatal mental health
Deliverable
product features
Required skills
UX research, NPS program management, qualitative user interviewing, service design, stakeholder communication, issue resolution, journey mapping
Preferred skills
Healthcare/digital health experience, perinatal mental health knowledge, CRM platform familiarity, HIPAA compliance knowledge
Technologies
Healthie, HubSpot, Spruce
Responsibilities
Design patient-facing touchpoints and onboarding materials; run and iterate Patient NPS programs; conduct qualitative user interviews with perinatal patients; map and improve the full patient journey; collect and amplify patient stories; partner with clinic partners to improve referral experiences; lead patient repair and issue resolution processes.
Seniority
Mid-level, hands-on IC