Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)
Core
Supervises clinical contact center staff to handle patient calls, troubleshoot service issues, and ensure compliance with clinic policies.
Role type
Clinic Supervisor (Contact Center)
Builds
Patient care coordination and operational efficiency for a family medicine clinic
Domain
Healthcare / Contact Center Operations
Deliverable
client delivery
Required skills
Clinical and office management, insurance knowledge, staff supervision, performance monitoring, policy compliance, scheduling, emergency protocol response
Preferred skills
Medical Assistant certification, call center experience
Technologies
Computer systems, phone systems, medical terminology software
Responsibilities
Supervise clinical staff including Medical Assistants and Care Coordinators, monitor call center KPIs, train staff on policies and procedures, coordinate staffing and schedules, act as escalation point for providers, ensure infection control and safety compliance
Seniority
Supervisory, hands-on management