Service Agent I - IS Client Services - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)
Core
Provide end-user IT support for clinical application software, operating systems, and network connectivity at Keck Medicine of USC hospitals and clinics.
Role type
Service Desk Agent I
Builds
User support for clinical and administrative technology
Domain
Healthcare IT
Deliverable
client delivery
Required skills
triage and track tickets, diagnose application/system issues, manage user accounts in Active Directory, install software, perform PC maintenance, provide remote support
Preferred skills
Associate's degree in a related field
Technologies
Active Directory, SCCM, GoToAssist, Microsoft application suite
Responsibilities
Answer and prioritize incoming requests for hardware, software, and networking issues; interview users to collect problem information and lead diagnostic procedures; create and update tickets via Footprints; provide user account provisioning; install software and configure mobile devices; assist with acquisition and installation of computers and peripherals; escalate priority and unresolved issues to leadership
Seniority
Entry-level to Mid-level, hands-on IC
