Member Success Representative (Italian speaking)
Core
Deliver excellent customer service to market research panelists via support mediums, ensuring timely resolution of requests and building strong member relationships.
Role type
Member Success Representative (Customer Support)
Builds
Customer support experience and brand advocacy for market research panelists
Domain
Market Research / Customer Support
Deliverable
client delivery
Required skills
Fluent Italian (native/expert), Advanced English, Customer service experience, Ticketing/email systems proficiency, Multitasking, Microsoft Office Suite
Preferred skills
Experience in online support, Proactive attitude, Flexibility
Responsibilities
Follow up with support staff to ensure satisfactory ticket resolution, Achieve team KPI goals, Coordinate escalations for urgent issues, Support team leads with admin tasks, Fulfill service requirements
Seniority
Individual Contributor, 2+ years experience