Member Success Representative (Italian speaking)
Core
Deliver excellent customer service to market research panelists, ensuring high-quality answers and building strong relationships.
Role type
Customer Support Representative
Builds
Customer support experience and brand advocacy for market research panelists
Domain
Market Research / Customer Support
Deliverable
client delivery
Required skills
Fluent Italian (native/expert), Advanced English, Ticketing systems, Email support, Multitasking, Time management, Microsoft Office Suite
Responsibilities
Follow up with support staff to ensure satisfactory ticket resolution, Coordinate escalations for urgent issues, Achieve team KPI goals, Support team leads with admin tasks
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