Customer Onboarding Specialist (Italian Speaking)
Core
Conduct live strategy and training sessions to drive customer 'first value' and ensure successful adoption of Clio's legal AI suite for law firms.
Role type
Customer Onboarding Specialist (Italian Speaking)
Builds
Customer onboarding journeys and successful product adoption for legal professionals in EMEA
Domain
Legal Technology (SaaS)
Deliverable
product features
Required skills
Italian (fluent), customer success, live training facilitation, churn prevention, Salesforce, SaaS workflows
Preferred skills
API-driven applications, startup environment experience
Technologies
Salesforce, Zoom, CSAT, Clio Cloud
Responsibilities
Conduct daily live strategy and training sessions; Identify and drive customer 'first value'; Manage multiple client cases with strict deadlines; Own customer account health and mitigate churn risk; Contribute to customer-facing knowledge base; Partner with Sales and Enablement teams.
Seniority
Individual Contributor
