Senior Customer Success Revenue Enablement, Launch Team
Core
Design and deliver enablement programs for the Customer Success Launch Team to ensure successful customer implementation, go-live, and time-to-value.
Role type
Senior Customer Success Enablement Specialist (Launch Team)
Builds
Implementation playbooks, role-play content, certification programs, and coaching frameworks for new customer onboarding.
Domain
Legal Technology (SaaS)
Deliverable
product features
Required skills
instructional design, facilitation, data analysis, project management, adult learning theory
Preferred skills
generative AI tools, legal tech experience, time-to-value optimization
Technologies
Gong, Salesforce
Responsibilities
Build enablement for the CS Launch Team across the implementation journey, own launch outcome metrics, partner with CS Onboarding for new hire ramp, translate product playbooks into implementation guidance, run Gong reviews to surface coaching themes, coach Launch Team leads, deliver monthly enablement health reports.
Seniority
Senior, hands-on IC