Student Loan Operations Manager
Core
End-to-end administration, compliance, and operational oversight of the student loan portfolio, including vendor management and regulatory adherence.
Role type
Senior IC operations manager (student lending)
Builds
Operational processes and vendor performance for the student loan portfolio
Domain
Banking / Student Lending
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end student loan lifecycle knowledge, regulatory compliance, vendor performance management, operational reporting, process optimization, stakeholder collaboration
Preferred skills
Vendor-managed servicing models experience, leading through influence in matrixed environments, third-party vendor management
Technologies
Operational reporting tools, portfolio analytics platforms
Responsibilities
Oversee vendor performance and service levels for loan servicers; Partner with Legal and Compliance to ensure regulatory adherence; Develop and maintain procedural documentation for loan administration; Monitor portfolio performance trends and escalate risks; Collaborate with Finance for reconciliation and reporting; Resolve complex borrower escalations and ensure compliant customer experience
Seniority
Senior, hands-on IC