Senior Manager, Product Quality Oversight
Core
Designing and leading the first-line quality oversight function for Upstart Bank's lending products to ensure accurate, compliant, and intended outcomes for borrowers.
Role type
Senior Manager, Product Quality Oversight (Greenfield Leadership)
Builds
Independent quality oversight frameworks, governance processes, and team structure for a newly chartered OCC-regulated bank.
Domain
Consumer lending, Fintech, Banking Regulation (OCC)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Consumer lending quality control, Product quality assurance, Compliance testing, Operational risk management, Audit leadership, Regulatory knowledge (TILA, Reg B, FDCPA, UDAAP), Team building and mentorship, Root cause analysis, Sampling strategies, Defect taxonomy design, Cross-functional partnership.
Preferred skills
Scaling first-line quality programs in regulated banks, Automated lending platforms, Decisioning systems, Disclosure review frameworks, Remediation program support.
Technologies
Automated lending platforms, Decisioning systems, Digital lending products.
Responsibilities
Build and lead the Product Quality program establishing frameworks and operating models; Design and implement quality methodologies including checklists and monitoring routines; Evaluate product outputs across lending and servicing workflows; Distinguish isolated defects from systemic failures; Partner with Product, Engineering, and Compliance to drive remediation; Represent the function in regulatory examinations and audits; Build and mentor a team of quality analysts.
Seniority
Senior Manager, Hands-on IC with leadership responsibilities
