Director, Product Management – Inforce Servicing
Core
Lead strategy, modernization, and delivery of inforce servicing capabilities across Life, Health, and Annuity product portfolios to improve customer outcomes and operational efficiency.
Role type
Director, Product Management (Inforce Servicing)
Builds
Inforce servicing platforms, digital experiences, and AI-enabled automation for policyholder and advisor servicing.
Domain
Insurance (Life, Health, Annuity) + Digital Transformation + AI/Automation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise product strategy, portfolio management, digital transformation, team leadership (5+ years), stakeholder influence, regulated industry experience, roadmap execution, modernization planning, operational efficiency optimization, AI/automation implementation.
Preferred skills
Life/Health/Annuity domain expertise, policy administration systems knowledge, legacy platform modernization, workflow orchestration, Agile principles.
Technologies
AI-enabled automation, intelligent automation, workflow orchestration, straight-through processing platforms.
Responsibilities
Define and execute multi-year product vision and roadmap; lead portfolio of products for policy servicing and maintenance; drive modernization of legacy servicing platforms; partner with Insurance Solutions and Operations to deliver new capabilities; champion customer-centric product development; identify and implement AI-enabled servicing capabilities; build and mentor a team of Product Managers and Product Owners.
Seniority
Director, strategic leadership with hands-on portfolio management
