Customer Service Representative
Core
Assist Project Managers with field calls, investigate field issues reported by builders, and manage the lifecycle of claims from reporting to resolution.
Role type
Customer Service Representative (Claims & Field Support)
Builds
Resolved claims, completed parts orders, and documented change orders for pre-engineered metal building projects.
Domain
Manufacturing / Construction / Pre-Engineered Metal Buildings
Deliverable
client delivery
Required skills
Parts order entry, reading architectural and VPC construction drawings, claims analysis, root cause analysis, change order writing, project clarification
Preferred skills
AutoCAD, pre-engineered metal building (PEMB) experience
Responsibilities
Respond to field issues reported by builders, collaborate with manufacturing and engineering to determine resolutions, track and follow up on claim status, facilitate communications with builders during claims investigation, complete claims analysis and develop training on root cause results
Seniority
Mid-level, hands-on IC