Customer Support Subsidence Claims
Core
Manage subsidence building claims from mitigation through to final repair and settlement, overseeing investigations, repairs, cost control, and negotiations.
Role type
Claims management specialist (subsidence/building)
Builds
Settlement outcomes for property subsidence claims
Domain
Insurance / Property / Construction
Deliverable
client delivery
Required skills
subsidence claims experience, trade expertise, building surveying, technical report production, cost control, settlement negotiation, contractor management, claims IT system usage
Preferred skills
graduate building surveyor, extensive trade experience (5+ years), customer service, problem-solving, organization
Technologies
claims IT system, in-house schedule of rates
Responsibilities
Communicate with customers, contractors, and insurers; produce technical reports; manage third-party companies for vegetation removal and drain repairs; assess contractor estimates; negotiate cash settlements; manage panel contractors and repair schedules; settle claims under delegated authority; update claim information in IT systems.
Seniority
Individual Contributor, mid-level to senior