Senior Manager, Order Management and Transplant Center Communications
Core
Senior Manager leading order management support and communications for Authorized Treatment Centers (ATCs) and patients undergoing gene therapy for sickle cell disease and transfusion dependent thalassemia.
Role type
Senior Manager, Patient Support Communications & Order Management
Builds
Order management materials, training guides, communications, and patient support program resources for ATCs.
Domain
Biotechnology / Cell and Gene Therapy / Patient Support
Deliverable
product features
Required skills
Order management process expertise, Cell and gene therapy knowledge, Transplant experience, Communications strategy, Stakeholder management, Regulatory compliance, Project management, SOP development, CRM system consultation
Preferred skills
Experience with SCD and TDT communities, Product launch support, Case management background
Technologies
HealthCloud CRM, Vertex Connects Portal
Responsibilities
Develop and execute order management resources and training materials for ATCs; Lead manufacturing communication updates; Consult on systems updates and SOP development; Manage external agency partners for material development; Support annual brand planning and program evolution.
Seniority
Senior, hands-on IC with team leadership