India: Benefits Coordinator
Core
First point of contact for employee benefit inquiries, enrollment, and administrative processing within Total Rewards HR Shared Services.
Role type
Benefits Coordinator (HR Shared Services)
Builds
Employee benefit programs (medical, dental, vision, life insurance, retirement plans) and HR system transactions.
Domain
Human Resources / Total Rewards
Deliverable
dashboards & analysis
Required skills
Customer service, benefits administration, data processing, vendor invoice processing, HR system support, documentation, time management, attention to detail
Preferred skills
Workday proficiency, HRIS experience, case management systems, prior benefits experience
Responsibilities
Answer employee questions about benefit programs and policies, process enrollment documentation and life event changes, review and process vendor invoices, support leader and employee self-service in Workday, document issues and resolutions in ServiceNow, resolve employee issues and HR system transactions, achieve service level metrics
Seniority
Individual Contributor, mid-level
