Customer Service Representative
Core
Answer incoming telephone, chat, and email inquiries from customers in a timely, courteous, and efficient manner.
Role type
Customer Service Representative
Builds
Customer support interactions for Maui Jim eyewear
Domain
Luxury Eyewear / Consumer Goods
Deliverable
client delivery
Required skills
Customer service experience, product knowledge, system data entry, script adherence, order management, billing/shipping communication
Preferred skills
Problem-solving, logic, typing 20-30 wpm, quick learner, schedule flexibility
Technologies
Maui Jim customer service systems, order entry systems, email platforms
Responsibilities
Respond to general and routine customer inquiries, complaints, and requests; Follow scripts/templates to respond to inquiries; Gather information and execute company policies; Communicate regarding repair processes, order status, and billing; Input customer support interactions into company systems; Maintain performance meeting company standards.
