Technical Support Coordinator

Toronto, CAFull-time$58k–$65k2026-10-28 → 2026-11-10

On-siteSecurity clearance required

Core

Monitoring application and infrastructure health, responding to incidents and outages, and performing technical recovery for Interac's Real Time Payments Command Centre.

Role type

Technical Support Coordinator (Incident Response)

Builds

Incident response and recovery procedures for digital payment infrastructure

Domain

Financial Technology / Payments

Required skills

Incident triage, impact assessment, escalation management, technical recovery, playbook development, automation exploration, cross-functional collaboration

Preferred skills

ITIL V4 certification, familiarity with ServiceNow, Jira, Splunk, PagerDuty, Dynatrace

Technologies

ServiceNow, Jira, Splunk, PagerDuty, Dynatrace, Office Suite

Responsibilities

Monitor application and infrastructure health, respond to incidents and outages, conduct initial triage and impact assessment, escalate events to Level 2 Support, document incidents and resolutions, manage chronic and repeat incidents, explore automation opportunities

Seniority

Mid-level, hands-on IC

About Interac

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.