IT Change Management, Senior Analyst
Core
Execute, govern, and continuously improve enterprise Change Management practices to balance speed, stability, risk, and regulatory compliance for production environments.
Role type
Senior IT Change Management Analyst
Builds
Secure and compliant change execution for digital payments and financial services infrastructure
Domain
Financial Technology / Payments
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL v4 Change Enablement, Change Advisory Board (CAB) facilitation, risk assessment, ITSM tool administration, cross-functional dependency management, audit compliance, stakeholder communication
Preferred skills
Vendor/partner change coordination, patching policy implementation, process optimization, executive reporting
Technologies
ServiceNow, BMC Remedy, CMDB, Microsoft Office
Responsibilities
Chair Change Advisory Board (CAB) meetings, manage complex internal and vendor change timelines, conduct risk assessments for production changes, maintain change calendars and configuration management data, drive process audits and optimization, prepare executive metrics and reports, support BAU operations for Release/Incident/Problem management
Seniority
Senior, hands-on IC